The free version of the WPMU DEV Hub has all the features of the standard Hub available to full members, with a few restrictions.

This document aims to inform you of those restrictions so you don’t hit any unexpected snags as a free Hub user.

To remove these restrictions, you would want to upgrade your account to a full membership which would give you unrestricted access to everything WPMU DEV has to offer.

However, you can purchase standalone hosting plans as a free Hub member, and you would have full access to all Pro plugins and services included with those WPMU DEV hosted sites in your free Hub. See Sites below for more info.

You can also purchase add-on plans to increase the Snapshot backup storage for all your sites, as well as Smush CDN bandwidth and Hourly Backups for any WPMU DEV hosted site you have created. Learn more in our WPMU DEV Account documentation.

Note that although you can purchase Smush CDN bandwidth add-ons, the CDN feature is only available in Smush Pro. So this would only be useful to you as a free Hub user if you have also purchased one or more hosting plans since Smush Pro is included with every WPMU DEV hosted site.

Overview screen in the free Hub

When you first visit your Hub as a free user, you’ll be prompted to add your first website.

Click the Connect Site button in the middle of the screen to connect a site hosted elsewhere.

Connect a new site in the free Hub

Or click the + Add Site button at the top-right to reveal additional options where you can choose instead to Migrate an existing 3rd-party site to a new WPMU DEV hosted site, Create a new WPMU DEV hosted site from scratch or Clone a new WPMU DEV hosted site from a ready-made template.

Add or create sites in the Hub

Restrictions Lifted

When you connect 3rd-party sites to your Hub as a free user, Hub services for those sites are limited by all the restrictions detailed in this document.

However, sites that you create and pay for on our hosting have no such restrictions, and you have access to all Pro plugins included with your WPMU DEV hosted sites in your free Hub.

As a free Hub user, you have access to the Plugins feature in the Hub, but you can only install plugins from wordpress.org, your favorites list, or via ZIP or URL. To install the Pro version of any WPMU DEV plugin would require an account upgrade as noted at the beginning of this document.

Managing Plugins in the free Hub

The DNS Manager in the Hub is not available to you as a free Hub user. To manage the DNS of your domains in the Hub would require an account upgrade as noted at the beginning of this document.

The DNS Manager in the free Hub

The Team feature in the Hub enables you to add sub-users to your account, and grant them any access & management capabilities you need to help you manage your connected site(s) and Hub features.

As a free Hub user, you are limited to only one added team member. Once added, the New Team Member button would be disabled and you would need to upgrade your account as noted at the beginning of this document if you wish to add more.

Adding Team members in the free Hub

20.5 Clients & Billing

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The Clients & Billing portal enables you to manage all invoicing activities related to your clients and the sites where you’ve added them as clients in your Hub.

As a free Hub user, WPMU DEV will charge you a flat 2.1% fee on all transactions made through this portal, in addition to any fees levied by Stripe.

To remove the WPMU DEV transaction fee, you would need to upgrade your account as noted at the beginning of this document.

Clients & Billing in the free Hub

Clicking the White Label item in the main menu of the Hub takes you to the White Label Reseller page where you can find information on rebranding and reselling all WPMU DEV services.

The Hub White Label menu item

As a free Hub user, many white labeling options are not available to you and would require an account upgrade as noted at the beginning of this document.

Note however that you can white label pretty much everything in your site using the free version of our Branda plugin, available at wordpress.org

20.7 Support & Community

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As a free Hub user, the only support options available to you under the Support tab are to chat with our Billing & Accounts team about anything related to your WPMU DEV account, or to submit a feature request.

Support for any other issues via the forums or live chat would require an account upgrade as noted at the beginning of this document.

Support options in the free Hub

Consequently, the support management options under the Community tab are locked as well, and would require an account upgrade as noted at the beginning of this document.

Note however that the Refer a Friend referral link is available to you as a free Hub user. You can refer your friends to WPMU DEV and earn Hero Points when they make their first payment, then exchange those points for free WPMU DEV membership.

Click the Refer a Friend button on the Community page to get your link, or click the How to Earn Points? button to learn more.

Community options in the free Hub

As a free Hub user, you can of course enable the Automate feature on your connected site(s) to ensure your plugins, themes & core WordPress are kept up to date.

However, you can only enable a once-weekly schedule to check for updates. All other scheduling options require an account upgrade as noted at the beginning of this document.

Automate schedule options in the free Hub

20.9 Performance, SEO & Security

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These Hub features are assured by our Hummingbird, Smush, SmartCrawl & Defender plugins.

As a free Hub user, you can enable any or all of these features, which will install the free version of each of our corresponding WPMU DEV plugins from wordpress.org on your connected site.

To enable the Pro features of any of these plugins & services would require an account upgrade as noted at the beginning of this document.

Performance, SEO and Security features in the free Hub

Backups for your connected sites are assured with our Snapshot plugin.

Snapshot backups in the free Hub

As a free Hub user, you can only trigger manual one-off backups and/or set a monthly backup schedule.

Snapshot backups schedule in the free Hub

You are also limited to 1Gb of free WPMU DEV storage. You can however connect the plugin to any of the following 3rd-party destinations so you can store as much as allowed by your plan at those destinations:

  • Amazon S3 (and S3 compatible storage)
  • Google Drive
  • Dropbox
  • FTP

To enable additional backup scheduling options and get up to 50Gb of free WPMU DEV storage (with the option to purchase more if needed), you would need to upgrade your account as noted at the beginning of this document.

The Uptime feature in the Hub enables you to continuously and automatically monitor your site’s uptime and be alerted whenever it goes down.

As a free Hub user, Downtime & Uptime Alert emails will be sent to your Hub account email address by default. You can change that default address to a different one if needed, but adding additional recipients for these alerts would require an upgrade to your account as noted at the beginning of this document.

Uptime recipient in the free Hub

Also, you can only set the alert threshold to 5 minutes or greater. To receive instant alerts, you would need to upgrade your account as noted at the beginning of this document.

Uptime options in the free Hub

The Reports feature in the Hub enables you to create comprehensive, white-labeled activity and performance reports for you and your clients.

As a free Hub user, you can only create one-time reports. The option to create recurring scheduled reports is locked and requires an account upgrade as noted at the beginning of this document.

Reports options in the free Hub

20.13 WPMU DEV Dashboard

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The WPMU DEV Dashboard plugin is what securely connects your site to your Hub via our API.

As a free Hub user, the WPMU DEV Dashboard in the wp-admin of your connected site(s) is a much-simplified version compared to that displayed to full members.

By default, the Plugins, Support and White Label sections in the WPMU DEV Dashboard plugin are not accessible to free Hub users.

In addition, the Dashboard screen only displays, and links to, those plugins & services to which you do have access as a free Hub user.

Gaining access to all pro services & plugins would require an account upgrade as noted at the beginning of this document.

However, if you have purchased one or more standalone hosting plans, the Plugins and Support sections will be accessible to you so you can install the Pro plugins included with all WPMU DEV hosting plans, and get support for any issues with those hosted sites.

WPMU DEV Dashboard as a free Hub user