19. Your WPMU DEV Account

Under the Payments tab, you can view & manage the payment method you have on file with us, view any available credit you may have, as well as preview your next scheduled payments.

Payment Details

This indicates the brand, the last 4 digits and the expiry date of the credit card you currently have on file for all WPMU DEV payments. If you need to change to a different card, click the Update Card Details link in the Payment Method row.

You’ll be redirected to a form on the checkout page where you can enter the details of your new card. Note that clicking the Update button here will not trigger any charges to your card at this time; it will simply update your payment info which will take effect upon your next payment or subscription renewal.

Our default payment gateway is Stripe. The data you enter here is sent securely to Stripe and is stored securely only there. Please see the Stripe Global Privacy Policy for details.

Credit

If you have any available credit in your account, that amount will be displayed here including hosting credits.

• Account Credits – The membership credits that you may have received as a refund or a prorated adjustment. These credits can be used for additional purchases or will be automatically applied on your next scheduled payment, whichever comes first.
• Hosting Credits (included in membership) – The hosting credits that may be included with your membership.
• Hosting Credits (additional) – The available hosting credits you have purchased via the Buy Hosting Credits tab. The Buy Hosting Credits button takes you to the page where you can purchase additional hosting credits.

Next Payments

This section will display information about the next upcoming payments for any WPMU DEV products & services you’re subscribed to, including the Subscriptions/Plans, Next Payment Date and the Amount. If you are currently on a trial period, the Next Payment Date indicates the date your trial ends and the first subscription payment will be made.

Click the View Details link next to any addon to pop open a modal window with all the details about the purchased addon.

If any subscription payment is overdue, you’ll see an Overdue label appear next to the date so you can take necessary action.

Under the Billing History tab, you’ll see all the payments you have made for all your WPMU DEV products & services.

The list displays the following information:

• Date – The date the invoice was paid.
• Products / Plans – The products for which the invoice was generated.
• Billing – This indicates the billing frequency for the product.
• Amount – The net amount of the invoice.
• Status – This defaults to Paid.
• Invoice – Click the icon in any row to download the corresponding invoice as a PDF.

Use the Filter option to list invoices only from your WPMU DEV subscription, only add-on products, or everything.

You can also customize the information that should be included on all your invoices from WPMU DEV by clicking on the Customize Invoices button.

That will pop open a modal window where you can enter any information you wish to be included.

Hourly Backups is a paid add-on that you can activate on any or all of your WPMU DEV hosted sites.

Click the Manage link in the Hourly Backups row to expand the list of sites where the add-on is active. If you haven’t yet activated it for any sites, the list will of course be empty.

Click the Activate Hourly Backups button or link to pop open a modal window where you can select the site on which to activate the add-on. Note that if you wish to activate this add-on on multiple sites, you’ll need to do it one at a time as there is no bulk activate functionality at this time.

Once you’ve activated the add-on on at least one site, you’ll see them listed in the Active On section.

Click the View Backups link for any site in the list to be directed to the Hosting > Backups screen for that site in your Hub.

You can deactivate the add-on at any time for any site by clicking the Cancel link in that site’s row.

Note that if you clone a site where the hourly backups add-on is active, or if you recreate a deleted site where it was active, the add-on will not be automatically activated on the new site.

Missing Some Backups?

Hourly backups are incremental and are stored for 30 days, just like regular daily backups, and a full backup is still made every 15 days.

If a full backup is already running, hourly backups will be skipped until the full backup has completed. So it is possible that you may see less than 24 backups in a day when a full backup has been made.

If an hourly backup is taking longer than one hour to complete for any reason, the next scheduled hourly backup would of course be skipped as only one backup operation can run at any given time on a site.

Hourly backups would also be skipped if the site is experiencing issues and is not responding.

Please don’t hesitate to start a live chat if you have any issues with the hourly backups add-on.

Click the View Statistics link on the far-right of the Smush CDN row to toggle open a display of your CDN usage for all your sites over the last 30-day period.

CDN Statistics

Under the CDN Statistics tab, you can view the total image Requests, Bandwidth used, and Cache Hits.

Bandwidth Distribution

Under the Bandwidth Distribution tab, you can see a site-by-site breakdown to gain insight into which sites are using the most of your available Smush CDN bandwidth.

Note that this breakdown is an estimate of bandwidth use based on the 50 most-requested files across all your sites where Smush CDN is in use.

Purchasing Additional Bandwidth

If your total bandwidth usage for any 30-day period is near or over your allowed limit, you can increase your allotted bandwidth by purchasing an addon plan.

Any plan you purchase will add the paid-for bandwidth to the amount included with your membership. For example, if you are subscribed to our Agency membership, you’d have 50Gb bandwidth included. So if you purchase an additional 250Gb, that would increase your total available bandwidth to 300Gb/30-day period.

Click the Manage link in the Smush CDN row to pop open a modal window where you can select the plan that best meets your growing needs.

You can purchase addon plans from as little as 50Gb up to a whopping 10Tb/30-days.

Click the View Backups & Statistics link on the far-right of the Snapshot row to toggle open the statistics for your Snapshot backups.

All Backups

Under the All Backups tab, you’ll see a list of all backups made by the Snapshot plugin for all your sites where it’s active.

Use the filter option to display only backups for Active or Deleted sites, or All Sites.

Click the Download link in any backup’s row to download it. Click the Delete link in any backup’s row to delete that backup if needed.

Remember that Snapshot backups are incremental. So for any site, you can only Delete one at a time for any site, starting with the most recent one of that site. See our Snapshot documentation for more info.

Clicking the Download link will pop open a modal window where you’ll find instructions on how to download the full backup. You can also download the snapshot-installer.php file which is required if you ever need to restore a backup for a site that is inaccessible.

Statistics

Under the Statistics tab, you’ll find a handy chart indicating the total size of all Snapshot backups for each of your sites, as well as the relative percentage of storage used by each compared to all sites.

Tools

Under the Tools tab, you’ll find an option to delete old backups from sites that you have disconnected from your Hub so you can recover the storage space that may still be used by them.

Click the Delete Backups link to begin.

That will pop open a modal window where you’ll be prompted to choose to delete all backups from Selected Disconnected Sites, or delete them from All Disconnected Sites.

Click Delete Backups to finish.

Purchasing Additional Storage

If your total Snapshot backup storage used is near the limit, you can increase your allotted storage by purchasing an addon plan.

Click the Add Storage link in the Snapshot row to pop open a modal window where you can select the plan that best meets your growing needs.

You can purchase addon plans from as little as 100Gb up to a whopping 1Tb.