Your Account page is where you can view and manage everything related to your WPMU DEV account, including membership information, your billing details, paid add-on services & contact info.

To access this page, click My Account under your profile image at the far-right of the main menu in your Hub.

Access your WPMU EV account page

You’ll find all the information related to your WPMU DEV membership in the My Membership section.

My Membership screen on the Hub Account page

If you are on our Free, Basic, Standard or Freelancer memberships, you can click the Upgrade Membership button to move to a higher plan with more features if desired (this button will not appear if you are already on our Agency plan). If you are currently in a free trial period and wish to begin your full membership immediately, click the Skip Trial link.

Upgrade WPMU DEV membership on your Account page

Overview

The Overview section on this screen displays the following information:

  • Membership Type – This is the membership plan you are currently subscribed to and will display a Trial tag if you’re still in the free trial period.
  • Site Count – The number of 3rd-party-hosted sites that you can add & manage in your Hub according to the membership plan you’re subscribed to.
  • Billing – The billing frequency of your membership.
  • Member Since – The date you first signed up to WPMU DEV.

WPMU DEV membership overview on your Account page

Renewal

This indicates the frequency and date upon which your membership will renew and a new invoice payment will be automatically made with the credit card you have set under the Payments & Billing tab. If you are currently in a free trial period, this will indicate the date your trial expires and the first payment will be made on your credit card.

WPMU DEV membership renewal date on your Account page

Payment Reminder

Enable this option to receive a reminder email 3 days before your membership expires or your next payment is scheduled to be made.

Set a payment reminder for your WPMU DEV membership on your Account page

Click the Off link to pop open a modal window where you can turn on the reminder and specify the email address where the reminder email should be sent.

Set a payment reminder for your WPMU DEV membership on your Account page

Cancel Membership

You can cancel your membership at any time by clicking the Cancel Membership link at the bottom of this screen. A window will open to prompt you to confirm the action.

Cancel your WPMU DEV membership from your Account page

If you do cancel, you will continue to have access until your current payment period expires. A notice will appear on this screen to remind you of the expiry date. You’ll also see options to Re-Activate your subscription should you so wish.

Reactivate WPMU DEV membership from your Account page

Note that if you cancel your membership while on a trial period, access to all premium WPMU DEV products & services would be revoked immediately.

19.2 Payments & Billing

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In the Payments & Billing section, you’ll find everything you need to manage your payments for all your WPMU DEV products & services.

Billing info on your WPMU DEV Account page

19.2.1 Payments

Link to chapter 2

Under the Payments tab, you can view & manage the payment method you have on file with us, view any available credit you may have, as well as preview your next scheduled payments.

Payment Details

This indicates the brand, the last 4 digits and the expiry date of the credit card you currently have on file for all WPMU DEV payments. If you need to change to a different card, click the Update Card Details link in the Payment Method row.

Your card details on your Account page

You’ll be redirected to a form on the checkout page where you can enter the details of your new card. Note that clicking the Update button here will not trigger any charges to your card at this time; it will simply update your payment info which will take effect upon your next payment or subscription renewal.

Update card details on your Account page

Our default payment gateway is Stripe. The data you enter here is sent securely to Stripe and is stored securely only there. Please see the Stripe Global Privacy Policy for details.

Credit

If you have any available credit in your account, that amount will be displayed here including hosting credits.

Hub account billing credits

  • Account Credits – The membership credits that you may have received as a refund or a prorated adjustment. These credits can be used for additional purchases or will be automatically applied on your next scheduled payment, whichever comes first.
  • Hosting Credits (included in membership) – The hosting credits that may be included with your membership.
  • Hosting Credits (additional) – The available hosting credits you have purchased via the Buy Hosting Credits tab. The Buy Hosting Credits button takes you to the page where you can purchase additional hosting credits.

Next Payments

This section will display information about the next upcoming payments for any WPMU DEV products & services you’re subscribed to, including the Subscriptions/Plans, Next Payment Date and the Amount. If you are currently on a trial period, the Next Payment Date indicates the date your trial ends and the first subscription payment will be made.

Next payment info shown on your Account page

Click the View Details link next to any addon to pop open a modal window with all the details about the purchased addon.

Addons payment info shown on your Account page

If any subscription payment is overdue, you’ll see an Overdue label appear next to the date so you can take necessary action.

Overdue payment notice shown on your Account page

19.2.2 Billing History

Link to chapter 2

Under the Billing History tab, you’ll see all the payments you have made for all your WPMU DEV products & services.

The list displays the following information:

  • Date – The date the invoice was paid.
  • Products / Plans – The products for which the invoice was generated.
  • Billing – This indicates the billing frequency for the product.
  • Amount – The net amount of the invoice.
  • Status – This defaults to Paid.
  • Invoice – Click the icon in any row to download the corresponding invoice as a PDF.

Use the Filter option to list invoices only from your WPMU DEV subscription, only add-on products, or everything.

Filter the billing history shown on your Account page

You can also customize the information that should be included on all your invoices from WPMU DEV by clicking on the Customize Invoices button.

Customize invoices from WPMU DEV on your Account page

That will pop open a modal window where you can enter any information you wish to be included.

Customize invoices from WPMU DEV on your Account page

The Add-Ons section is where you’ll find all the available WPMU DEV add-on services that you can purchase, as well as the status for each one in your account.

WPMU DEV add-on info on your Account page

Currently, the available WPMU DEV add-ons include:

  • Hourly Backups – You can purchase this add-on for any site hosted by WPMU DEV to provide up to 720 restore points per 30-day period. Ideal for sites with frequent changes like e-commerce stores.
  • Smush CDN – You can purchase increased bandwidth plans for the Smush CDN. The Storage column here indicates your current bandwidth plan.
  • Snapshot – You can purchase increased storage plans for backups made with the Snapshot plugin. The Storage column here indicates your current storage plan.
  • Clients & Billing – This add-on is enabled by default for all members. The applicable transaction fee that applies to your membership is displayed here.
  • Hosting – Clicking the Manage Hosting Plan link will redirect you to the Hosting tab in your Hub where you can manage any sites you have hosted with us.

19.3.1 Hourly Backups

Link to chapter 3

Hourly Backups is a paid add-on that you can activate on any or all of your WPMU DEV hosted sites.

Have Sites on the Quantum Plan?

Please note that hourly backups are not available for sites hosted on the Quantum plan. See Quantum Plan Restrictions for details.

Click the Manage link in the Hourly Backups row to expand the list of sites where the add-on is active. If you haven’t yet activated it for any sites, the list will of course be empty.

Manage hourly backups

Click the Activate Hourly Backups button or link to pop open a modal window where you can select the site on which to activate the add-on. Note that if you wish to activate this add-on on multiple sites, you’ll need to do it one at a time as there is no bulk activate functionality at this time.

Activate hourly backups

Once you’ve activated the add-on on at least one site, you’ll see them listed in the Active On section.

Active hourly backups for sites on the Hub

Click the View Backups link for any site in the list to be directed to the Hosting > Backups screen for that site in your Hub.

You can deactivate the add-on at any time for any site by clicking the Cancel link in that site’s row.

Note that if you clone a site where the hourly backups add-on is active, or if you recreate a deleted site where it was active, the add-on will not be automatically activated on the new site.

Missing Some Backups?

Hourly backups are incremental and are stored for 30 days, just like regular daily backups, and a full backup is still made every 15 days.

If a full backup is already running, hourly backups will be skipped until the full backup has completed. So it is possible that you may see less than 24 backups in a day when a full backup has been made.

If an hourly backup is taking longer than one hour to complete for any reason, the next scheduled hourly backup would of course be skipped as only one backup operation can run at any given time on a site.

Hourly backups would also be skipped if the site is experiencing issues and is not responding.

Please don’t hesitate to start a live chat if you have any issues with the hourly backups add-on.

19.3.2 Smush CDN

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Click the View Statistics link on the far-right of the Smush CDN row to toggle open a display of your CDN usage for all your sites over the last 30-day period.

CDN Statistics

Under the CDN Statistics tab, you can view the total image Requests, Bandwidth used, and Cache Hits.

Smush CDN usage shown on your Account page

Bandwidth Distribution

Under the Bandwidth Distribution tab, you can see a site-by-site breakdown to gain insight into which sites are using the most of your available Smush CDN bandwidth.

Note that this breakdown is an estimate of bandwidth use based on the 50 most-requested files across all your sites where Smush CDN is in use.

Smush CDN bandwidth shown on your Account page

Purchasing Additional Bandwidth

If your total bandwidth usage for any 30-day period is near or over your allowed limit, you can increase your allotted bandwidth by purchasing an addon plan.

Any plan you purchase will add the paid-for bandwidth to the amount included with your membership. For example, if you are subscribed to our Agency membership, you’d have 50Gb bandwidth included. So if you purchase an additional 250Gb, that would increase your total available bandwidth to 300Gb/30-day period.

Click the Manage link in the Smush CDN row to pop open a modal window where you can select the plan that best meets your growing needs.

You can purchase addon plans from as little as 50Gb up to a whopping 10Tb/30-days.

Purchase additional Smush CDN bandwidth from your Account page

19.3.3 Snapshot Backups

Link to chapter 3

Click the View Backups & Statistics link on the far-right of the Snapshot row to toggle open the statistics for your Snapshot backups.

All Backups

Under the All Backups tab, you’ll see a list of all backups made by the Snapshot plugin for all your sites where it’s active.

Use the filter option to display only backups for Active or Deleted sites, or All Sites.

View Snapshot backups on your Account page

Click the Download link in any backup’s row to download it. Click the Delete link in any backup’s row to delete that backup if needed.

Download or delete Snapshot backups on your Account page

Remember that Snapshot backups are incremental. So for any site, you can only Delete one at a time for any site, starting with the most recent one of that site. See our Snapshot documentation for more info.

Clicking the Download link will pop open a modal window where you’ll find instructions on how to download the full backup. You can also download the snapshot-installer.php file which is required if you ever need to restore a backup for a site that is inaccessible.

Download a Snapshot backup from your Account page

Statistics

Under the Statistics tab, you’ll find a handy chart indicating the total size of all Snapshot backups for each of your sites, as well as the relative percentage of storage used by each compared to all sites.

Snapshot backups shown on your Account page

Tools

Under the Tools tab, you’ll find an option to delete old backups from sites that you have disconnected from your Hub so you can recover the storage space that may still be used by them.

Click the Delete Backups link to begin.

Delete Snapshot backups from disconnected sites in the Hub

That will pop open a modal window where you’ll be prompted to choose to delete all backups from Selected Disconnected Sites, or delete them from All Disconnected Sites.

Click Delete Backups to finish.

Delete backups from selected sites

Purchasing Additional Storage

If your total Snapshot backup storage used is near the limit, you can increase your allotted storage by purchasing an addon plan.

Click the Add Storage link in the Snapshot row to pop open a modal window where you can select the plan that best meets your growing needs.

You can purchase addon plans from as little as 100Gb up to a whopping 1Tb.

Purchase additional Snapshot storage space from your Account page

19.4 Details & API Key

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The Details & API Key section contains information related to your WPMU DEV account.

WPMU DEV account info shown on your Account page

WPMU DEV API Key

This is the unique identifier for your account which is used by our API. Your API Key is what enables the WPMU DEV Dashboard plugin on your sites and your Hub to securely communicate with each other and with our servers.

If you need to copy your API key for any reason, simply click the Copy API Key link.

If you are experiencing issues connecting to WPMU DEV for any services, you may want to consider resetting your key. Click the Reset link to do that.

USE WITH CAUTION

Resetting your API key immediately logs you out of the WPMU DEV Dashboard on all your sites. This disconnects all sites from your Hub and reverts all Pro plugins to their free versions. You would need to log back into and re-connect each site individually. Please contact our support team for help before you consider resetting your API key.

Email

Click the address currently displayed if you need to change your account address.

Password

Click the password currently masked if you need to change your account password. Note that if you signed up with a social account like Google, you would not see a password listed here. However, you can click the Create Password link to have an email sent to your inbox so you can create one in case a WPMU DEV account password is required from you to confirm some actions.

Create Password

If you need to change your password, you must enter your current password to authenticate the action. If you don’t remember that password, you can simply log out and use the Forgot password? option on the login page instead.

Edit password in the Hub

Timezone

Click the timezone displayed to adjust your timezone if Your current time displayed on the line above is incorrect.

Two Factor Authentication

Click the Activate link to enable 2-factor authentication and add an extra layer of security to your account.

Enable 2-factor authentication for your WPMU DEV account

19.5 Save on Hosting

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The Save on Hosting section is where you can purchase hosting credits in advance, up to a maximum purchase of $10K.

This bulk credit system is tier-based, so depending on your purchase amount, we will top it up with extra credit as follows:

  • Purchase between $500 and $2499 and receive an extra 5%
  • Purchase between $2500 and $4999 and receive an extra 7.5%
  • Purchase $5000 or more and receive an extra 10%

For example, if you purchase $1000, your account would be credited with $1050. If you purchase $5000, your account would be credited with $5500.

You can buy credits in multiples of $10. In the Summary box, you can see the total amount that You’ll pay and the hosting credit amount that You’ll get.

Click the Pay & Buy Hosting Credits button. This opens a payment confirmation modal window. Click the Pay button to confirm your payment.

Confirm hosting credits purchase in the Hub

You can check your current hosting credit balance under the Payments & Billing tab, in the Credit section.